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We know the importance of repairing or replacing glass damage, and ICM's glass service makes the process easy and convenient for you.   Here's how to make a glass claim, and what we do for you:   Call 1-800-ICM-AUTO (1-800-426-2886) and report the damage as soon as possible. Select the option to report an "auto glass only" claim before having the glass repaired or replaced. Calling us first prevents unnecessary costs to all involved parties - if you have the glass replaced or repaired before you call us, you may pay more for the repair. A representative will work with you to review your policy and to make sure you are covered for any repairs. Usually, Comprehensive coverage is required for a claim involving only glass damage. Once we determine coverage is available, your claims representative will arrange the repair or replacement of your glass at the location of your choice. Repairs often are completed within 48 hours of your phone call.   To verify if you have Comprehensive coverage, please refer to your policy declarations page.

You Choose Who Fixes the Glass

After you report your claim, you can choose Safelite Auto Glass, the country's largest automobile glass replacement company. You also can choose any shop outside Safelite's network of glass repair shops to do the work. The benefits of choosing Safelite or an affiliate shop to repair or replace your glass include:   Guarantees — A national warranty is provided on the work for as long as you own or lease the vehicle. Convenience — Glass repair or replacement is mobile, so you can choose to have your car fixed at work, at home, at a shop — wherever. Quality — Glass shops in the network meet our strict quality standards. Price — Shops in the network agree to complete work at pre-arranged prices, which means you only pay your deductible and no surprise charges.   Work done by a shop not affiliated with Safelite will be covered by that shop's warranty.   Back to Top