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For your convenience we have provided information for you to contact us by phone, fax, email, or mail to report a claim, make your payment, or make changes to your policy. You will also find much of this information on your printed documentation you received in the mail.

Customer Service Department
Available 8 am - 7 pm (EST) Monday - Friday
1-800-ICM-AUTO (426-2886) (Option 6)
1-888-913-6346 (Fax)

Email Us

Claims Department

Available 8 am - 7 pm* (EST) Monday - Friday
1-800-ICM-AUTO (426-2886) (Option 7)
1-888-913-6345 (Fax)

*New claims can be reported 24/7

Agency Licensing Department
Available 9 am - 7 pm (EST) Monday - Friday
1-800-ICM-Auto (426-2886) (Option 5)
1-888-913-6346 (Fax)

Mail Payments
ICM Auto Insurance
PO Box 20850
Indianapolis, IN 46220-0850

Mail Correspondence
ICM Auto Insurance
PO Box 20850
Indianapolis, IN 46220-0850

Mail Overnight
ICM Auto Insurance
4720 Kingsway Drive, 5th Floor
Indianapolis, IN 46205